Privacy Policy for Toka Fermentary
Last Updated: Sept 7th, 2025
Who We Are
Our website address is: tokafermentary.al. For any privacy-related questions or requests, you can reach our support team at support[@]tokafermentary.al.
Information We Collect
We collect information to provide and improve our services. The type of information we collect depends on your interaction with our site.
Information You Provide Directly: When you create an account, place an order using WooCommerce, or contact us, you may provide us with personal information. This can include your name, email address, billing and shipping address, and phone number. This data is necessary to service your order and manage your account.
Website Analytics: We use independent analytics tools, including SiteBehaviour.com, to track site visitors and understand user behavior. This helps us improve our website and product offerings. The data collected is often aggregated and may include your IP address, browser type, pages visited, and the duration of your visit. For details on SiteBehaviour’s data handling practices, privacy compliance, and tracking modes, please refer to their official documentation.
Comments: When you leave comments on the site, we collect the data shown in the comments form, as well as your IP address and browser user agent string to help with spam detection.
Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Other visitors can download and extract location data from images on the site.
How We Use Your Information
We use the information we collect for several purposes:
- To Fulfill Your Orders: Processing payments, arranging for shipping, and providing you with invoices and order confirmations. This data may be shared with delivery or fulfilment partners, and may be used to contact you.
- To Provide Customer Support: Communicating with you, responding to your inquiries, and managing your account.
- To Improve Our Website: Analyzing how users interact with our site to enhance the user experience and our services.
- For Security and Fraud Prevention: Monitoring for malicious activity and protecting the integrity of our website.
- To Comply with Legal Obligations: Maintaining records for tax, administrative, or legal purposes.
Cookies and Tracking Technologies
Our website uses cookies to enhance your experience. A cookie is a small file placed on your device.
Functionality Cookies: If you have an account and log in, we set cookies to save your login information and screen display choices. Login cookies last for two days, while screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks.
Convenience Cookies: If you leave a comment, you may opt in to saving your name, email address, and website in cookies. This saves you from having to fill in your details again. These cookies last for one year.
Temporary Cookies: We use a temporary cookie to determine if your browser accepts cookies; this cookie contains no personal data and is discarded when you close your browser.
Analytics Tracking: SiteBehaviour.com may use various tracking methods including visitor fingerprinting and, if enabled, persistent visitor identification through local storage. By default, SiteBehaviour operates without cookies and anonymizes visitor data with rotating salt values every 24 hours. For complete details on their tracking modes and privacy practices, see the SiteBehaviour documentation.
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles, maps). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These external websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, especially if you have an account and are logged in to that website.
Who We Share Your Data With
We do not sell your personal data. However, we may share it with trusted third-party service providers to run our business, including:
- Payment Processors to securely handle your payment information.
- Shipping Carriers to deliver your orders.
- Analytics Providers, including SiteBehaviour.com, to help us understand website traffic and improve our services. SiteBehaviour processes analytics data independently as described in their documentation. We do not have a formal Data Processing Agreement with SiteBehaviour.
- Spam Detection Services to filter comments.
Additionally, if you request a password reset, your IP address will be included in the reset email for security purposes.
How Long We Retain Your Data
We retain your data only for as long as it is necessary for the purposes set out in this policy.
- Order Information: Data related to orders is kept for a longer period to comply with administrative, legal, or accounting requirements.
- User Accounts: We store the personal information you provide in your user profile for as long as your account is active. You can see, edit, or delete your personal information at any time (except you cannot change your username).
- Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve any follow-up comments automatically.
Your Rights Over Your Data
You have rights concerning your personal data.
- Right to Access: You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
- Right to Erasure: You can request that we erase any personal data we hold about you.
Please note that this does not include any data we are obliged to keep for administrative, legal, or security purposes. To exercise these rights, please contact us at support[@]tokafermentary.al.
Where Your Data Is Sent
Your data may be processed and stored on servers located outside of your home country. As part of our operations, visitor comments may be checked through an automated spam detection service.
Contact Us
If you have any questions or concerns about this privacy policy, please contact us at: support[@]tokafermentary.al.